Emotional intelligence in agile information systems development

Agile information systems development (ISD) is a socio-technical process where customer requirements are satisfied through the interplay of the social and technical system. Research on social systems has primarily focused on observable behaviors in ISD, however, little attention has been paid to cognitive aspects. We draw on emotional intelligence as an important dimension of cognition and seek to develop theoretical understanding of the mechanisms for managing emotions in agile ISD. To achieve this objective, we conducted a qualitative study of agile ISD teams in two organizations. This research-in-progress presents initial results on the concept of emotional intelligence and its effects in agile ISD. Our research contributes to the literature first by providing a deeper conceptualization of emotional intelligence in agile ISD. Second, it theoretically and empirically demonstrates work outcomes of emotional intelligence