Future Skills and Traits for Restaurant Waiters : Case Company in 2030

The thesis topic was chosen based on current global issues, such as fast-changing business environment, increasing utilization of artificial intelligence and significant generational differences in the work life. The paper has been prepared for the benefit of a unit of a globally recognised chain in order to develop the future recruitment process for the forthcoming era, when computerisation may threat with large scale job loss worldwide. The beneficiary company didn’t grant the right to publish its name in connection with the chosen topic by the reason of the protected Learning Technology Policy. During the development, the main focus was on the circumspect study of scenario-based planning and the impact of technological development on the needs and attitude of the future human capital. Qualitative research design supported the process, which included the discussion about the situation of hospitality related education in Finland and the viewpoint of managerial level practitioners. The results of the qualitative research method are two visions of future circumstances that describe realistic business environment in Helsinki, Finland, in 2030. The analysis of the interviews strengthens the general issue of growing gap between the relevance of available study materials and the real professional requirements. Two job advertisements have been built according to the two extreme future scenarios. The first reflects on the case, which is a projection of the current, uncertain situation for the next decade. The second introduces an exaggerated environment, when the evolving professions become priority over the fundamentals of hospitality. The final product is the recommendation for the favour of the case company. The recruitment of Company X in 2030 is suggested to utilize the technology to exploit the opportunities and to help the human capital and the future workforce to focus on the main tasks, which maintains resilience, sustainable growth and balance between human and technology