Quality management system and ISO 9001:2015 implementation plan : case Lauta Oy

ISO 9001 certificate for quality management system is known worldwide and internationally recognized. According to International Organization for Standardization there are over a million organizations that have been certified to ISO 9001 from over 170 countries. Additionally, there are unknown number of organizations that follow the standard either fully or partially without applying for certificate. There are undeniably benefits related to following the standard even without the certificate but it is important to keep in mind that those are two different things. Key difference is that certification always requires third party audit that assures unbiased professional outlook on quality management in an organization as whole. The objective of this thesis is to find out what are the requirements for an organization to get certified for ISO 9001:2015 and to prepare client organization for possible certification audit. In that purpose standard has been the ground for building quality management system and already existing processes related to quality have been revised based on clauses of ISO 9001:2015. ISO 9001 project will continue beyond this thesis and final judgement for application of the certificate will be done by the stakeholders meeting later during 2018. Most important principles introduced by ISO 9001:2015 are importance of risk based thinking, context of an organization and Plan-Do-Check-Act-cycle. ISO 9001:2015 project is executed by following Plan-Do-Check-Act-cycle principle. Planning and executing the changes are part of this thesis and will be followed by checking and acting phase after summer of 2018. Organizations conditions, for example size, location, economic situation of a market place and changes in technology, are on focus as well as risk analysis