EXPERIENCES OF PREVENTIVE FAMILY WORK : Clients’ Experiences of City of Espoo’s Home Service

The aim of the study was to find out about the experiences of the clients of home service in the city of Espoo. The purpose was to provide information to city of Espoo to about their clients’ experiences and thus help them evaluate and develop their service. The study was done using qualitative research methods. The data was collected via an online questionnaire and consisted of mostly open questions. The data was analysed with an inductive content analysis. Five out of six respondents reported of having received help for the problems they first needed for the home service for. The respondents reported of receiving practical support for family’s wellbeing and mental support. Also lack of resources came up in the responses. In addition, a need for more communication between other service providers was mentioned, in order to provide more overall, holistic support. Overall, the experiences of the clients confirm the research findings: there is definite need for low-threshold preventive family work