Adoption of E-invoicing in Vietnam : Case: Electricity of Vietnam Group, Danang Power Company

Today, invoicing is a critical part of company’s operation. The creation of new technologies involves invoicing. Alongside the traditional paper-based invoice, electronic invoice, is also called e-invoice, has been another area of focus of governments and organizations across the globe. However, in Vietnam, businesses are still skeptical of the implementation of e-invoicing. E-invoicing development is the main theme of the thesis. The purpose of the research is to gain insights into e-invoice and how e-invoicing can be beneficial for a company. Furthermore, the author aims to identify the obstacles that Danang Power Company, the case company, is tackling while switching to paperless invoicing. By doing so, the thesis can propose comprehensive recommendations for the development of e-invoicing in the case company. The deductive approach is predominantly used in the thesis. While the theoretical part of the study presents all the relevant theories, the empirical part includes two interviews with the case company personnel and an online survey conducted among its customers. The results attained from the research address the solutions for internal and external challenges of implementing e-invoicing in Danang Power Company. As a result, the thesis is able to improve e-invoicing efficiency of the case company and drive its customers towards new system – e-invoicing