Organizational Change and Performance

The financial industry in Cameroon has experienced a boom with the emergence of new financial institutions to offer financial services to customers. To be able to stand out of the rest means financial institutions must be able to serve their customers more effectively and efficiently than competitors. The availability of high speed internet connections, top speed computers are some of the available resources to help provide customers with excellent quality services. Change is important in every organization because it helps them compete with other organizations and lead them to company goals. The main aim of this report is to evaluate the impact of organizational change on the performance of micro finance institutions which was effectively carried out in SOFINA, with the main objective of looking at the challenges most micro finance institutions faces and how changes can be put in place to overcome such challenges. The research was also based at exploring the relationship between the concept of organizational change and performance management. Questionnaires were used to collect information, while secondary data was used to collect information from the internet, books found in library and from some documents from the responses of the questionnaire issued. Based on the result obtained, the main findings indicate that organizational change has an impact on the staff and customers of SOFINA. Based on the findings, it shows that change in micro finance institutions is necessary. It is worth mentioning that the underlined aim of any change initiative is to enhance economic and shareholders value as well as maximizing profit. Because of this, managements of change and transition needs to be taken as a core activity in achievement of organizational survival and growth. To crown it all, organizational change is likely to improve on the performance of micro finance institutions as it will lead to better efficiency and effectiveness