This paper introduces the notion of implicit Operation Impedance (I) and Operation Potential (V) in Service Provider-Consumer contracts. ‘I’ is the runtime composite resultant of all the activity delays of the components supporting the Service Operation. This work establishes that ‘I’, which impacts the overall Operation Performance (P), is influenced by the underlying application components’ activities in distinct patterns. A high-level runtime abstract model is empirically deduced between ‘I’, ‘V’ and ‘P’ by applying established mathematical techniques. Model based indicative values of some features are computed against variability of the operation’s components. Lookup datasets against different system configurations are created ...
Most tools and models of performance and quality of service management are generic and do not solve ...
Service businesses still suffer due to lack of overall measurement of productivity for service offer...
Nowadays, cyber-physical systems consist of a large and possibly unbounded number of nodes operating...
This paper presents a technology agnostic method for extracting the underlying distinct patterns of ...
Numerous scholars have invested in the research of service innovation management, hoping to find a m...
Many original equipment manufacturers (OEMs) are enhancing their product offering with (aftermarket)...
Performance-based Contract (PBC) has developed into a new service strategy in after-market operation...
This paper examines the link between a supplier's marketing and service operations and its business ...
Purpose: Due to the complexity of digital services, companies are increasingly forced to offer their...
In a Web service environment, such as Parlay X, contracts are agreed between the involved participan...
AbstractThe performance of a software component heavily depends on the environment of the component....
Purpose: Due to the complexity of digital services, companies are increasingly forced to offer their...
In this dissertation, I discuss three problems within service operations management: identifying sit...
Many companies offer physical products combined with on-line services. For example, product configur...
Abstract. The performance of a software component heavily depends on the environment of the componen...
Most tools and models of performance and quality of service management are generic and do not solve ...
Service businesses still suffer due to lack of overall measurement of productivity for service offer...
Nowadays, cyber-physical systems consist of a large and possibly unbounded number of nodes operating...
This paper presents a technology agnostic method for extracting the underlying distinct patterns of ...
Numerous scholars have invested in the research of service innovation management, hoping to find a m...
Many original equipment manufacturers (OEMs) are enhancing their product offering with (aftermarket)...
Performance-based Contract (PBC) has developed into a new service strategy in after-market operation...
This paper examines the link between a supplier's marketing and service operations and its business ...
Purpose: Due to the complexity of digital services, companies are increasingly forced to offer their...
In a Web service environment, such as Parlay X, contracts are agreed between the involved participan...
AbstractThe performance of a software component heavily depends on the environment of the component....
Purpose: Due to the complexity of digital services, companies are increasingly forced to offer their...
In this dissertation, I discuss three problems within service operations management: identifying sit...
Many companies offer physical products combined with on-line services. For example, product configur...
Abstract. The performance of a software component heavily depends on the environment of the componen...
Most tools and models of performance and quality of service management are generic and do not solve ...
Service businesses still suffer due to lack of overall measurement of productivity for service offer...
Nowadays, cyber-physical systems consist of a large and possibly unbounded number of nodes operating...