Theory and Practice for System Services Providers in Complex Value and Service Systems: ISSS 2013 Proceedings

In September 2013, the „International Symposium on Service Science (ISSS)“ offered various participants a unique platform for advancing research and discussions in service science for the fifth consecutive year. Being held as part of the “Leipzig Days of Applied Informatics/Leipziger Tage der Angewandten Informatik”, researchers and practitioners alike joined in their effort to better understand the emergence of system services providers in complex value chains and service systems. The proceedings book documents some of their insights and wants to serve as reference for the advancing discussion.:Research Paper Session: Stefan Kirn, Johannes Murray, Marc Premm, Michael Schüle, Tobias Widmer Towards a Research Framework for Multiagent Organizations Sven Tackenberg, Sönke Duckwitz, Christopher M. Schlick Simulation- and Optimization-based Development of Proposals for Service and Engineering Projects Michael Sonnenberg, Boris Ansorge, Michael Becker Potential of Service Engineering in the Field of Renewable Energies Discussion Paper Session: Sebastian Schneider, Susanne Mütze-Niewöhner Process-Oriented Simulation of Complex Service Provision Based on the Design Structure Matrix Axel Hummel, René Keßler, Arndt Döhler, Stefan Kühne Simulation as a Decision-Making Support Tool for Full-Service E-Commerce Providers Bernd Pfitzinger, Thomas Jestädt, Dragan Macos Enhancing dependability through simulations: The example of the German toll system Routis Forum: Nicola Saccani Towards a maturity assessment of service business development by manufacturers. A framework Deniz Özcan, Christina Niemöller, Michael Fellmann, Michel Matijacic, Gerald Däuble, Michael Schlicker, Oliver Thomas, Markus Nüttgens A Use Case-driven Approach to the Design of Service Support Systems: Making Use of Semantic Technologies Sibylle Hermann, Walter Ganz, Philipp Westner The path to a computer-aided design system for services Lars-Peter Meyer, Michael Thieme, Kyrill Meyer Round-Trip Engineering for System Service