以技術擴散理論探討ISO專案導入

[[abstract]]台灣的經濟發展曾讓世界各國刮目相看，謂為經濟奇蹟。不過在大環境的改變下，台灣以往全球製造中心的地位也被中國取而代之。在這樣的狀態下，台灣的企業的競爭力不再是低廉的價格取勝，而是優良的產品品質與對客戶的服務。本論文透過對品質管理的重視將其專案化，以 ISO 9001:2015為執行的標準，探討在專案的進行下如何順利在品質方面達到最優化的穩定管理，以及如何成功導入ISO 9001：2015品質管理系統。在個案的研究中，依據技術擴散的六個步驟，分析個案公司如何透過啟動、採用、適應、接受、制度化、融合達成品質管理的最終目標。研究發現，在執行作業當中，由於容易因人員疏失或心態上的問題，在品質管理的標準流程上造成落實上的困難。在系統實行中，「人」即是一大變數，組成彼此互補之專案團隊能夠彈性運作，將成為組織內最強而有力的支持。解決人力資源相關管理議題將是管理者的挑戰。 Taiwan's economic development had made all countries in the world admire, regarded as an economic miracle. However, as the environment changes these years, Taiwan's status as a global manufacturing center has also been replaced by China. In this state, the competitiveness of Taiwan's enterprises is no longer winning at a low price, but rather an excellent product quality and customer service. This thesis gets quality management projected due to its importance, and use ISO 9001:2015 as the implementation of the standard, to discuss how to achieve the optimal and stable management of quality smoothly under the project's progress, and how to successfully import ISO 9001 quality management system. In the study of the case, according to the six steps of technological diffusion approach, analyze how to achieve the ultimate goal of quality management through initiation, adoption, adaptation, acceptance, routinization, and infusion. The study found that there were practical difficulties in the standard process of quality management as a result of job loss due to the negligence of personnel or mentality. In the implementation of the system, "people" is a major variable, how to solve man-made problems will be the manager's challenge