Information Communication And Technological Innovations And Organizational Sustainable Development: A Case Of L’oréal East Africa

A Research Project Report Submitted to Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Master of Business Administration (MBA)The purpose of this was to determine whether ICT innovations influence organization sustainable development. The following questions guided the study: To what extent ERP innovations enhance organizational sustainable development; to what extent BRP innovations influence organizational sustainable development; and finally to what extent does MIS innovations influence organizational sustainable development. The study had a population of 262 employees of L’Oréal East Africa Ltd. Descriptive survey research design was adopted for this study. The study utilized stratified sampling to select a sample size of 157 respondents. The Statistical Package for Social Sciences (SPSS) version 22 was used to for data analysis. Descriptive statistics were analyzed for frequencies, percentages, mean and standard deviation, while inferential statistics were analyzed for correlations and regressions. Data has been presented using tables and figures. The findings on the extent to which ERP innovations enhance organizational sustainable development have revealed the existence of relationship between ERP innovations and organizational sustainable development. All components of ERP innovations including Systems Applications and Product in Data Processing (SAP), Oracle ERPs, and PeopleSoft ERPs. The findings of this study have also indicated the existence of a weak relationship between BRP innovations and organizational sustainable development. The relationship was statistically significant. All components of BRPs including Business Process Renovation and Business Process Automation all contributed to the significance of the relationship between BRPs and organizational sustainable development. The study indicates the existence of a relationship between MIS innovations and organizational sustainable development. All components of MIS innovations including management sustainability, information sustainability, and system sustainability contributed to the significance of the relationship between MIS innovations and organization sustainable development. This study concludes that the relationship between ERP and organizations sustainable development was statistically significant. All components of ERP innovations including Systems Applications and Product in Data Processing (SAP), Oracle ERPs, and PeopleSoft ERPs contributed to the significant relationship. This study concludes that the relationship BRP innovations and organization sustainable development was statistically significant. All components of BRPs including Business Process Renovation and Business Process Automation all contributed to the significance of the relationship between BRPs and organizational sustainable development. Finally, the study concludes that the relationship between MIS and organizations sustainable development was statistically significant. All components of MIS innovations including management sustainability, information sustainability, and system sustainability contributed to the significance of the relationship. This study recommends that management at L’Oréal should put mechanisms in place to ensure ERPs’ are cascaded and integrated to all levels of organizational operations. This should include work functions unit’s formation, data collection and processing, and decision making models. Management at L’Oréal should put mechanisms in place to ensure BRPs’ are cascaded and integrated to all levels of organizational operations. Business processes renovations should be monitored constantly to ensure that renovations that are being introduced are in line with enhancing delivery of desired products for market. In as much as MIS systems will capture critical information for management action, how this data is processed, stored for form part of organization knowledge management is important