Impact of ICT used within SMEs in Eldoret, Kenya.

A number of Small and Medium Enterprises (SMEs) in developing countries are slowly but steadily beginning to embrace the use of Information and Communication Technology (ICT). With such proliferation it is critical that the much anticipated positive impacts from such investments are realized. This has, however, not been true for many SMEs in developing countries, largely because a number of ICT solutions used within the SMEs do not adequately address their unique needs. As a result, many have ended up frustrated with their ICT investments. Our objective in this study was to build a snapshot on the impact of ICT used in SMEs in Eldoret, Kenya. Findings from this study reveal low positive impact of ICT on the SMEs. In the study, we identify factors that are responsible for the low impact of ICT on the SMEs and recommend actions that can be taken to ensure the adopted ICT brings positive change to the SMEs. Impact of ICT used within SMEs in Eldoret, Kenya - ResearchGate. Available from: http://www.researchgate.net/publication/272795296_Impact_of_ICT_used_within_SMEs_in_Eldoret_Kenya [accessed Oct 14, 2015]