Konflikthantering : Ett förebyggande och problemlösningsorienterat arbete på kontoret

This study shows how different conflict resolution strategies and styles are used and how they affect the employees in a workplace. Previous research has shown five styles which are commonly used by supervisors to solve conflicts between employees. The present study takes place in a headquarter of a company in Sweden which provides customer service in the department of sales. Two supervisors and five employees has been part of an interview research and the purpose is to find out what conflict resolution strategies are preferred by both supervisors and employees at the office. This research also shows the knowledge supervisors have about conflict resolution and what they are doing to prevent conflicts from happening. The material is analyzed using grounded theory which resulted in five different categories, communication, trust, knowledge, rules and guidelines and workplace environment