Towards a multi-modal IT

With the introduction of Gartner's term "bi-modal IT" in 2014, the problem of the need for a much faster response time in service delivery due to increasing digitalization has been highlighted. On the one hand, IT departments function as highly efficient and effective service organizations; on the other hand, IT is seen as a key factor for innovation. However, these two roles have completely different quality attributes and must therefore be treated adequately by management. Every company tries to solve this challenge independently and within the individual entrepreneurial context. This paper deals with this problem and tries to derive heuristics for multimodal IT structures from practice