The Quality Analysis of Academic Services Based on Importance Performance Analysis (IPA)

The purpose of this study is to analyze the description of the quality of academic services by using the importance of performance analysis (IPA). The sample of research is 40 respondents from the National Informatics Polytechnic Student of Makassar. Quantitative data analysis techniques using Importance Performance Analysis (IPA). The results showed that the quality of service has given positive response / good that was seen from the services provided by employee/staffs and lecturers in providing student academic services. The weaknesses in the provision of services such as: the classroom learning facilities and campus attention to the talents and interests of students is still low, the limitations of references in the library and the campus funding transparency have not been yet opened