Co-workers and managers' experiences of feedback : A survey about feedback

Syftet med studien var att bilda kunskap om hur feedback ges och upplevs inom ramen för ett företag i lager- och distributionsbranschen. I studien undersöktes vilka skillnader det fanns mellan medarbetarnas upplevelser av feedback avseende kön, anställningstid och ålder. Vidare undersöktes vilka likheter och skillnader det fanns mellan chefernas och medarbetarnas upplevelser av feedback. Studien var kvantitativ med en deduktiv ansats. Datainsamlingsmetoden som användes var enkäter och totalt svarade 55 medarbetare och 8 chefer. Data analyserades med t-test med oberoende mätningar. I resultatet visades två signifikanta skillnader. Den första visade att de manliga medarbetarna oftare fick höra att de gjort ett mindre bra arbete. Den andra skillnaden visade att de manliga medarbetarna oftare fick beröm av cheferna. Resultatet visade även skillnader i hur cheferna och medarbetarna upplevde feedback på företaget. Medarbetarna ansåg att det var viktigast att få feedback som hjälper dem att utvecklas. En slutsats i studien var att medarbetarnas upplevelser av feedback tenderar skilja sig åt beroende på kön.The purpose of the study was to provide knowledge about how feedback is given and experienced within a specific company context in the warehouse and distribution industry. The study examined the differences between employee experiences of feedback regarding genders, period of employment and age. Furthermore, similarities and differences were found between managers and employees' experiences of feedback. The study was quantitative with a deductive approach. Surveys were used to collect the data and a total of 55 employees and 8 managers answered the survey. The data were analyzed with Independent Sample t-test. In the result, two significant differences were noticed. The first showed that the male employees were more often told that they had done a less good work and the other difference showed that the male employees more often received praise from the managers. There were also differences in how managers and employees experienced feedback. Employees felt it was important to get feedback to help them develop. A conclusion in this study was that employees' experiences of feedback tend to differ depending on gender