Add to ORKGThis paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003
International audienceThe concept of productivity is at the heart of economic theory, management sci...
It is surprising that little empirical research has been conducted in the area of service productivi...
0This paper discusses the concepts of efficiency and productivity and stresses their importance for ...
This paper discusses service operations, the question of productivity and quality. It was presented ...
This paper examines seeking productivity, improving quality, and challenges across service sectors. ...
This paper examines seeking productivity, improving quality, and challenges across service sectors. ...
This paper is about service productivity and perceived service quality. Both a high service producti...
International audienceThe question of how to measure and improve productivity in services has been a...
The study presents an organisational analysis into the linked issues of service productivity and per...
This paper provides a generic approach to productivity management and service operations
The study presents an organisational analysis into the linked issues of service productivity and per...
This paper provides a generic approach to productivity management and service operation
The productivity of a process is related to how effectively input resources are transformed into val...
This paper presents a novel perspective of service productivity management and proposes a number of ...
This paper from the 2001 Production and Operation Management Society Conference is a comparative stu...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
It is surprising that little empirical research has been conducted in the area of service productivi...
0This paper discusses the concepts of efficiency and productivity and stresses their importance for ...
This paper discusses service operations, the question of productivity and quality. It was presented ...
This paper examines seeking productivity, improving quality, and challenges across service sectors. ...
This paper examines seeking productivity, improving quality, and challenges across service sectors. ...
This paper is about service productivity and perceived service quality. Both a high service producti...
International audienceThe question of how to measure and improve productivity in services has been a...
The study presents an organisational analysis into the linked issues of service productivity and per...
This paper provides a generic approach to productivity management and service operations
The study presents an organisational analysis into the linked issues of service productivity and per...
This paper provides a generic approach to productivity management and service operation
The productivity of a process is related to how effectively input resources are transformed into val...
This paper presents a novel perspective of service productivity management and proposes a number of ...
This paper from the 2001 Production and Operation Management Society Conference is a comparative stu...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
It is surprising that little empirical research has been conducted in the area of service productivi...
0This paper discusses the concepts of efficiency and productivity and stresses their importance for ...