Approximate Queueing Network Analysis of Patient Treatment Times

We develop an approximate generating function analysis (AGFA) technique which approximates the Laplace transform of the probability density function of customer response time in networks of queues with class-based priorities. From the approximated Laplace transform, we derive the first two moments of customer response time. This technique is applied to a model of a large hospitals Accident and Emergency department for which we obtain the mean and standard deviation of total patient service time. We experiment with different patient-handling priority schemes and compare the AGFA moments with the results from a discrete event simulation. Copyright 2007 ICST