This paper presents a maintenance-modelling case study of a plant manufacturing brake linings. A delay–time model is developed and applied to model and optimize preventive maintenance (PM). A key subsystem in the plant is used to illustrate the modelling process and management reaction. Defects identified at PM may not all be removed. This incomplete response to PM is a feature which has not been modelled before. The parameter values of the delay-time process are estimated from objective data from maintenance records of failures, using the method of maximum likelihood. This is aided by a theorem extending results on the NHPP arival rate of failures in a perfect-inspection case to the non-perfect-inspection case. Problems of parameter estima...