Critical success factors in project management : an exploratory study of Eskom distribution projects

Abstract: Background: Project management has become central to the management of organisational undertakings. The successful running of projects is crucial particularly for public enterprises that offer essential services, since the failure of such projects can negatively impact the organisation itself, society and other stakeholders. In managing projects, there exist critical success factors that govern the performance outcome of the project. Purpose – The current study focuses on projects undertaken at Eskom distribution (Gauteng region). The purpose of the proposed research is to answer two critical questions: What are the critical success factors that are relevant to the success of Eskom Distribution projects? And, are projects affected most by factors related to the project manager, project itself, organisational issues or external influences? The research will be focused on the theoretical background and past experiences of project stakeholders. Design/methodology/approach – The current research applies a quantitative design approach. Field research was developed within Eskom Distribution by analysing the current project management methodology and applying a questionnaire survey targeting project stakeholders involved in various projects. Findings – The research indicated that ‘senior management support’, ‘clear and realistic project objectives’ and ‘detailed and clear scope/plan’ are the three most important CSFs that affect Eskom Distribution projects. Factors relating to the project were found to have an overall wider impact on the success of projects. Value – The identification of the relevant or important critical success factors that influence Eskom projects will help project stakeholders to concentrate on the most significant factors and ensure that the right support is given to enhance project performance.M.Ing. (Engineering Management