Getting to grips with information:Using sociological case materials to aid the design of document technologies

Interaction modalities with document technologies have, until recently, been quite limited. Current advances have led to the emergance of a host of new techniques for navigation, marking and annotation, and these are allowing users of documents to get to grips with documents more effectively than before. This paper illustrates how sociological investigations can provide insights into what these new interaction modalities might be. © John Benjamins Publishing Company