Priority queueing model with balking and reneging

This investigation deals with two levels, single server preemptive priority queueing model with discouragement behaviour (balking and reneging) of customers. Arrivals to each level are assumed to follow a Poisson process and service times are exponentially distributed. The decision to balk / renege is made on the basis of queue length only. Two specific forms of balking behaviour are considered. The system under consideration is solved by using a finite difference equation approach for solving the governing balance equations of the queueing model, with infinite population of level 1 customer. The steady state probability distribution of the number of customers in the system is obtained