Business process analysis of na optoelectronic sector company : process modeling and analysis in a German SME

Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementBusiness Process Management (BPM) is applied in many enterprises and is well known for improving the competiveness and sustainability of a business. However, in Small and Medium-sized Enterprises (SMEs) BPM practices are alarmingly low, despite of the potential positive impacts BPM yields. The problem is that SMEs often have limited resources, the absences of a cross-functional mind-set and a lack of strategic clarity. BPM reduces operational inefficiencies and supports innovative practices which are essential for success, if adopted as a management paradigm across the enterprise. This work project will analyze the current state of value-added business processes in a German high-tech SME, along with its problems and inefficiencies to create standardized models for business operations. Therefore, the goal of this work is to explore the potential of BPM and current technologies, based on the analysis of a company that operates as a high-tech enterprise in the optoelectronic sector