ASSESMENT OF TIME MANAGEMENT IN IMPROVING ORGANISATIONAL PERFOMANCE IN THE BANK INDUSTRY: A CASE OF KENYA POST BANK, NAIROBI

In an organization there are a number of resources which have to be used such as money, people and materials. But there is one resource everybody has in common and that is time. The problem being scrutinized in this study was how to manage time in order to improve performance. The study assessed time management in improving organizational performance in the bank industry in Kenya, a case of Kenya Post Bank, Nairobi. The specific objectives of the study were in three folds: Firstly was to find out the awareness of effective time management among employees, secondly was effective utilization of time management in service delivery, thirdly to know if time management can ensure timely completion of assigned duties and fourthly was to describe challenges facing bank industry in implementing time management. The study involved literature review in relation to effective time management among employees which supported the formulation of the study and streamlined the research. The study employed a descriptive research design. The study adopted the case study design as a model of investigation whereby respondents were grouped according to their Bank branches. Data was collected using questionnaires, interviews and observation and presented in terms of percentages, frequency distribution and tables. Generally, the findings revealed that time management had a great role to play in organizational performance at Kenya Post Bank. The target population was 90 employees and managers drawn from the three post bank Branches in Nairobi. The sample size was 50 respondents. The study then provided important information to many interested parties which include the human resource management. It was found that time management was not fully implemented and some of them do not understand the value of time. The study recommends every individual must see time as a company resource and concern and not a personal issue