[[alternative]]A Study on the Job Stress and the Coping Strategies for the Directors of Data Processing Department in Public Senior High Schools and Senior Vocational Schools

碩士商業教育學系[[abstract]]本研究旨在探討公立高中職資料處理科科主任所面臨的工作壓力來源及其因應策略，希望藉由半開放式專家訪談及德懷術的問卷方法，將各隱藏於資料處理科主任的內隱心情外顯化，俾能提供教育主管機關、學校單位及科主任參考，並有效地紓解資料處理科科主任的壓力、促進其身心健康，進而提高教學績效。 研究結果發現其壓力的主要來源分別是「課程教學壓力」、「專業知能壓力」、「行政任務壓力」、「工作負荷壓力」、「人際關係壓力」、「學生管理壓力」等六個構面三十七項來源因素；而紓解壓力之因應策略分別是「解決問題」、「邏輯理性分析」、「尋求支持」、「自我調適」、「延宕處理」等五個構面二十五項因應方式。[[abstract]]Purpose of this study is to discuss the job stress causes and the coping strategies for the directors in Department of Data Processing in Senior High and Senior vocational schools. With the party allowed expert interviews and the Delphi technique, this research expects to reveal the hidden mood of the target group. The results of the study can provide Ministry of Education, related reganizations, schools and educators some useful suggestions in order to help to reduce the job stress of directors in Department of Data Processing, to promote physical and mental health, and to improve teaching performance. The results show that the major pressure causes of the target group come from discipline teaching, the enrichment of professional knowledge , Administrative duty , professional workload, interpersonal relationship, student management, in total of six dimensions with 37 elements. For coping with these stress causes, the strategies can be constructed as problem solution, rational analysis, support seeking, emotion adjustment, and postpone handling, in five dimensions with 25 different coping measures