[[alternative]]Studies of Info-Tec Technician Certificate Holders’ Satisfactory Level and Efficiency Acknowledgement on the Skill Test

碩士商業教育學系[[abstract]]本研究旨在探討持有資訊類群技術士證者對參加技術士技能檢定滿意度及技術士證效用認知之研究，依據文獻及檢定辦理現況，設計調查問卷，經由專家審查與進行預試後，再由勞委會中部辦公室資料庫中採電腦亂數抽樣方式，抽出18歲以上持有資訊類群技術士證者1,205人，寄發問卷，回收397份，有效問卷376份。 本研究以敘述性統計、複選題分析、t檢定、單因子變異數分析及卡方檢定等方法進行統計分析，再根據研究分析，提出研究結果與建議。 一、技術士證效用認知各因素構面的贊同認同度次序分別是「提升自我肯定及專業能力」、「獲得社會認同」，最後為「職場謀職、升遷及酬勞之工具」。 二、參加技能檢定滿意度的次序是「考量應檢人需求推動執行檢定」、「試題內容難易度」、「法規及政策規定」、「測試地點設置及宣導資訊」及「費用訂定」。 三、年紀較長、大學以上學歷、因工作需求參檢及服務於資訊業及學校單位的受訪者，其持有乙級技術士證較丙級職類多。 四、個人當初參加技能檢定時的主要動機是自我肯定，其次是因學校或老師要求，第三是因工作上需求，第四是職場趨勢，第五是了解自己的技能水準，第六是因升學加分參檢，第七是為法規要求參檢，最後是家長或同學或朋友要求或其他原因。 五、服務單位對政府所舉辦之技能檢定的態度，是支持並鼓勵等情形，佔有效樣本72.8%。另服務單位支持並鼓勵同仁報考部分，以資訊業佔比率最高；有計畫輔導並協助取得技術士證中以政府機關佔最高；另取得相關證照的同仁給予實質獎勵部分，以學校單位最多。 最後根據研究結果，提供業務主管機關及參檢學校的建議： 一、落實技術士證效用的工作，仍需持續努力加強。 二、加強改善技能檢定的各項業務。 三、鼓勵並表揚企業界對政府舉辦技能檢定的支持。 四、參檢學校應加強對學生宣導參加技能檢定的意義及功能。[[abstract]]This is the study of the info-tech technician certificate holders’ satisfaction level and efficiency acknowledge on the Skill Test. (ST). The questionnaire was designed based on the data and the status quo of holding the ST, and already investigated and pre-tested by experts. There were 1,205 technician certificate holders over 18 who were drawn at random from the data stored in the Central Region Office, the Council of Labor Affairs of the Executive Yuan. The questionnaires were sent to these people. A total of 397 replied; 376 were accepted as valid responses. The study’s results are analyzed with methods such as the Descriptive Statistics, t test, one-way ANOVA, chi-square test and multiple response and with the outcome of the following results and our suggestions. 1. The acknowledgement levels of technicians on the certificate efficiency are ranked as: I. To improve the sense of self-assurance and self-confidence in one’s area of expertise. II. To earn more respect from society III. To improve their chances for a better job or promotion 2. The satisfaction levels of the test takers on the Skill Test are ranked as: I. Promoting the Skill Test based on the test takers ’needs. II. Test Questions with level distinctions III. Regulations and policy rules IIII. Examination sites and access of propaganda V. The amount of the enrollment fee 3.Among the interviewees, older persons, workers with bachelor or higher degrees, job requirement test-takers, workers of the info-tech and academic field, seem to hold more class B certificates than class C ones. 4. Personal motives for joining the Skill Test are ranked as follows: I. Self-affirmation II. The school’s or teacher’s requirements. III. Job requirements IIII. Tendency to their field of work V. Getting to know one’s own level of ability VI. Obtaining the extra bonus points to get admitted to schools. VII. Regulation requirements VIII. Parents’ or classmates’ encouragement 5.72.8% of the replies indicated the companies’ positive and supportive attitudes towards the Skill Test provided by the government. From the replies, companies in the info-tech field are more enthusiastic in helping their workers to take part in the Skill Test while the government employees can get better benefit from the training project for Skill Test. Additionally, the workers in the academic fields are more likely to get a greater reward for their efforts from related certificates they would earn as a result of taking the test. Lastly, from the study results, we offer related organizations and schools the following suggestions and comments: 1. Keep putting more emphasis on maintaining the standards and requirements of their certificates. 2. Improve their related administrative process of a better Skill Test. 3. Encourage and proclaim the entrepreneurs that support the Skill Test held by the government. 4. Schools that encourage the students to take the Skill Tests should emphasize the benefits