E-government management practice: Enterprise resource planning

E-government agencies in developed and developing countries are anticipating efficiency and effectiveness gains from the evolution of new e-business models. Such agencies are attempting to adopt and adapt the new technologies to public e-business in order to achieve the benefits being realised by entities in the private sector. The adoption of Enterprise Resource Planning (ERP) is one of these e-business models. The purpose of this chapter is to explore the adoption of ERP by the Australian Department of Defence through longitudinal action research. This development may be of interest to other public sectors wishing to avoid unnecessary expense and to achieve an efficient and effective outcome in minimum time