Effect of the public hospital trusteeship based on the employee satisfaction

目的:调查托管背景下医院职工的工作满意度及托管认可度,找出医院托管后存在的问题.方法:采用明尼苏达满意度问卷短式(MSQ)量表与自制量表进行问卷调查.结果:医院职工工作满意度(3.80±0.86)及托管认可度(3.95±0.77)整体均较高,托管认可度最高的为医院的文化内涵(84.8%)、管理理念(82.8%),总体满意度最低的为收入与工作量(53.7%)、工作条件与环境(55.3%).行政后勤人员满意度高于医务人员(P=0.001).结论:托管后医院已取得一些成绩,但在很多方面仍需加强,医院应关注职工的需求,提升医院职工满意度,推进医院持续发展.Objective: To investigate the hospital employee satisfaction and trustworthiness in the background of the trusteeship mode and to find out the problems after trusteeship.Methods: Minnesota satisfaction questionnaire (MSQ) and the self-made questionnaire were used to conduct the survey.Results: The overall employee satisfaction (3.80±0.86) and trustworthiness (3.95±0.77)were higher.The highest level of trustworthiness concerned the cultural connotation (84.8%) followed by the management concept (82.8%) for overall satisfaction.The lowest level of employee satisfaction concerned income and workload (53.7%), followed by the working conditions and environment (55.3%).The administrative staff satisfaction was higher compared to that of medical staff (p=0.001), which showed significant statistical differences.Conclusions: The hospital has made some achievements after the trusteeship system reform, however, it still needs improvement and further strengthening in many aspects.The hospital must always keep abreast of the demands of workforce and improve the staff satisfaction so as to promote its continuous and sustainable development.中国科学引文数据库(CSCD)324-281