How the crowd impacts commercial applications: A user-oriented approach

As crowdsourcing has been applied to a variety of disciplines, e.g. marketing and operationalization, more and more scientists turn their sights to how the crowd innovate software engineering to produce high quality software. However, they mainly focus on the impacts brought by domain experts or experienced developers on developing and managing open source softwares, whereas how softwares are influenced by the ordinary people e.g. end users is seldom discussed and easily omitted. To fill up the research gaps, we investigate into commercial application improvement paradigm with assistance of user crowd. The approach focuses on end users by proposing a workflow loop to form a healthy cycle between them and applications. Especially, the approach propose a suggestion model to encourage users to participate into application runtime adaptation. So far, a prototype is developed to enable the crowd to raise and modify their advices, and our prior work has proven the effectiveness in which applications consider the users' advices to adapt themselves. Copyright 2014 ACM.EI1-