The formation of a global information society poses a particular challenge to the development of an information security culture. In the Doctrine of Information Security of the Russian Federation, adopted in December 2016, one of the main threats is the low awareness of citizens in matters of ensuring personal information security. One of the most important mechanisms for increasing competence and forming an in-formation security culture, in addition to mass training of people, are methods of propaganda and creation of "hot lines". They allow the general public to take the initiative in monitoring and reporting computer incidents. The development of such approaches should be carried out taking into account the international experience accu...