Combining the pillars of the Naples forum on Service: a multi-dimensional constructive tool

Purpose – The paper aims to enrich conceptual frameworks of Service Dominant Logic, Service Science, and Network and Systems Theory by integrating their pillars in a common interpretative approach and providing a tool to support a better understanding of service functioning as well as design in Service Systems. Design/Methodology/approach – The paper proposes an integrated literature review in order to link Service Dominant Logic, Service Science, and Network and Systems Theory in a common trans-disciplinary conceptual framework. Building upon this, the practical approach of recommender system and the modelling functionalities of IBM Bluemix are used to define an application overview of service design. Finally, theoretical and empirical reflections herein are developed within the context of Smart City Findings – The paper proposes a multi-dimensional constructive tool for service and systems analysis in order to better understand the interactions among users, services, and infrastructures in a shared environment. Research limitations/implications – The paper combines the pillars on which the Naples forum on Service is based providing an example about the building of a multi-dimensional constructive tool able to support both researchers and practioners interested in service design and management. Model and design approach herein require to be tested through widen empirical studies Practical implications – We have deployed the proposed framework in IBM Bluemix, which is a real-world shared environment. This finding outlines the effective interactions between users, services, and infrastructures, which indicate that more alternatives and outcomes can be obtained by designing service and systems interactions. Therefore, for researchers and practitioners, this paper implicates that designing the services and related interactions is a critical lever in service and system design and manage Originality/value – The paper contributes to the state of knowledge in the domains of Service Dominant Logic, Service Science, as well as Network and Systems Theory providing an effective application of a shared conceptual framework. Both theoretical and practical contributions can be used to build an effective application of multi- and trans- disciplinary models in order to better design and manage service systems