We study the UV spectra of narrow-line Seyfert 1 (NLSy1) galaxies and compare them with "normal" active galactic nuclei. Similar to their optical lines, the NLSy1s show narrower UV lines. They are also characterized by weaker C IV λ1549 and C III] λ1909 and stronger Al III λ1857 emission. These UV-line properties add to the optical and X-ray properties known to be part of the Boroson & Green eigenvector 1. We show that the steep soft X-rays, which characterize the NLSy1s SEDs, change the equilibrium of the two-phase cloud-intercloud medium, resulting in somewhat higher broad-line region cloud densities, lower ionization parameter, and larger broad-line region radii. These modified conditions can explain the unusual emission-line properties ...