Passengers, Crowding and Complexity : Models for passenger oriented public transport

Passengers, Crowding and Complexity was written as part of the Complexity in Public Transport (ComPuTr) project funded by the Netherlands Organisation for Scientific Research (NWO). This thesis studies in three parts how microscopic data can be used in models that have the potential to improve utilization, while preventing excess crowding. _In the first part_, the emergence of crowding caused by interactions between the behavior of passengers and the public transport operators who plan the vehicle capacities is modeled. Using simulations the impact of the information disclosed to the passengers by public transport operators on the utilization and passenger satisfaction is analyzed. A quasi-experiment with a large group of students in a similar setting finds that four types of behavior can be observed. _In the second part_, algorithms that can extract temporal and spatial patterns from smart card data are developed and a first step to use such patterns in an agent based simulation is made. Furthermore, a way to generate synthetic smart card data is proposed. This is useful for the empirical validation of algorithms that analyze such data. _In the third and final part_ it is considered how individual decision strategies can be developed in situations where there exists uncertainty ab