A Roadmap for Performance Measurement in Smarter Universities

The university modernization process has introduced a new concept of such institutions: the “Smarter University”. According to this concept, the new role of universities in modern society consists not only of cooperation with other actors focusing on social, cultural and economic activities but also the wide use of web-based technologies to support traditional teaching and research, as well as engagement and social interaction (Coccoli et al., 2014). The Smarter University model is the result of technological innovations and, in particular, digital tools that facilitate interconnection, networking and sharing between individuals and groups (Coccoli et al., 2014) and increase the ability of universities to contribute to economic and social development. The new concept of the university has attracted research attention aimed at finding appropriate models to measure the performance of such institutions. In this paper, we develop a model to measure the contribution of smarter universities to social, economic and cultural development. We adopt an integrated approach that links performance measurement to the smart university’s mission and its new business model