Add to ORKGIntroduction: The SERVQUAL model is used to evaluate the quality of services and SERVQHOS to evaluate the perceived quality of hospital care. Objective: To review the most relevant papers related to SERVQUAL and SERVQHOS models during the period 2010-2015. Materials and methods: An exploratory literature review of PubMed, ScienceDirect, SciELO, LILACS and Cochrane data is presented. Results: Most studies were published between 2012 and 2014, and the most assessed services were hospitalization, nursing care and hemodialysis. Conclusion: The SERVQHOS model is the most popular in Colombia
This paper reports on a study that investigates the applicability of a modified SERVQUAL instrument ...
WOS: 000483280500012Measuring and evaluating the satisfaction level of the individuals who benefit f...
Medical activity is assumed to be service activity the effects of which can be measured. The SERVQUA...
Introducción. El modelo SERVQUAL se utiliza para evaluar la calidad de los servicios y el SERVQHOS p...
34 p.Introduction. Introduction. When it thinks about user like a service centers, care for the qual...
This project aims to measure the service quality of Hospital X using the SERVQUAL model.This include...
The second half of the 20th century saw the development of a new trend in the management of medical ...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Introduction: The measurement of the quality perceived by the user is one of the criteria of the man...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
This study was designed to determine the quality of service through the evaluation of hospitalized p...
Context: Health care quality has been widely discussed for over 40 years. However, it is still compl...
Measuring and evaluating the satisfaction level of the individuals who benefit from healthcare servi...
Introduction: Many organizations, especially service oriented ones, relative to their goals and miss...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
This paper reports on a study that investigates the applicability of a modified SERVQUAL instrument ...
WOS: 000483280500012Measuring and evaluating the satisfaction level of the individuals who benefit f...
Medical activity is assumed to be service activity the effects of which can be measured. The SERVQUA...
Introducción. El modelo SERVQUAL se utiliza para evaluar la calidad de los servicios y el SERVQHOS p...
34 p.Introduction. Introduction. When it thinks about user like a service centers, care for the qual...
This project aims to measure the service quality of Hospital X using the SERVQUAL model.This include...
The second half of the 20th century saw the development of a new trend in the management of medical ...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Introduction: The measurement of the quality perceived by the user is one of the criteria of the man...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
This study was designed to determine the quality of service through the evaluation of hospitalized p...
Context: Health care quality has been widely discussed for over 40 years. However, it is still compl...
Measuring and evaluating the satisfaction level of the individuals who benefit from healthcare servi...
Introduction: Many organizations, especially service oriented ones, relative to their goals and miss...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
This paper reports on a study that investigates the applicability of a modified SERVQUAL instrument ...
WOS: 000483280500012Measuring and evaluating the satisfaction level of the individuals who benefit f...
Medical activity is assumed to be service activity the effects of which can be measured. The SERVQUA...