DEMATEL METHOD IN ERP SYSTEMS FOR TSL BRANCH

The article introduces issues concerning the implementation of key performance indicators (KPIs) dedicated to the TSL (Transport-Shipping-Logistics) branch. The KPIs are used in different modules of the ERP (Enterprise resource planning) information systems, which support strategic decision making. Selected indicators have been used to create four perspectives of Balanced Scorecard in accordance with Balanced Scorecard methodology. Using the multi-factor method of DEMATEL (Decision Making Trial and Evaluation Laboratory) analysis, the evaluation of indicators and Balanced Scorecard’s perspectives has been performed. This article can be useful to persons interested in the implementation of modern solutions in ERP applications dedicated to the TSL branch. Presented article can be useful to persons from upper management of TSL companies who are interested in modern methods of supporting strategic management and for IT system developers who are considering expanding modules of ERP software solutions dedicated to TSL industry which support strategic management and decision making