INFLUENCE OF PERCEIVED CUSTOMER VALUE, EMPLOYEE SERVICE QUALITY, BANK IMAGE AND CUSTOMER SATISFACTION ON GENERATION Y STUDENTS’ BANK LOYALT
This research was conducted to determine what factors can influence customer loyalty, especially fro...
We develop a model to analyse the relations between perceived service quality, customer satisfaction...
The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfa...
Retail banks are increasingly focused on maintaining a loyal customer base. This is because loyal cu...
This paper mainly focuses on young generation as target group to find out their differential percept...
In the relation between bank and its customer, the bank should to capable to fulfill need and satisf...
This research is conducted to analyze factors that can influeance or affect to the loyalty to the p...
Purpose - The purpose of this paper is to investigate the impact of customer satisfaction, service q...
This research aimed to discover the effect of service quality, corporate image, and customer satisfa...
One of the service quality measurement was Servqual ( Service Quality), which was developed by Paras...
This study aims to determine the effect of service quality, customer value, and company image on cus...
Indonesia has a lot of sectors that function to drive economic activity. One of the existing sectors...
Today, customer loyalty is the key to business success. By increased customers’ loyalty, market shar...
Customer satisfaction in service industry is the basic reason that the performance of the industry a...
This study empirically examines the relationship between service quality, perceived service value, a...
This research was conducted to determine what factors can influence customer loyalty, especially fro...
We develop a model to analyse the relations between perceived service quality, customer satisfaction...
The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfa...
Retail banks are increasingly focused on maintaining a loyal customer base. This is because loyal cu...
This paper mainly focuses on young generation as target group to find out their differential percept...
In the relation between bank and its customer, the bank should to capable to fulfill need and satisf...
This research is conducted to analyze factors that can influeance or affect to the loyalty to the p...
Purpose - The purpose of this paper is to investigate the impact of customer satisfaction, service q...
This research aimed to discover the effect of service quality, corporate image, and customer satisfa...
One of the service quality measurement was Servqual ( Service Quality), which was developed by Paras...
This study aims to determine the effect of service quality, customer value, and company image on cus...
Indonesia has a lot of sectors that function to drive economic activity. One of the existing sectors...
Today, customer loyalty is the key to business success. By increased customers’ loyalty, market shar...
Customer satisfaction in service industry is the basic reason that the performance of the industry a...
This study empirically examines the relationship between service quality, perceived service value, a...
This research was conducted to determine what factors can influence customer loyalty, especially fro...
We develop a model to analyse the relations between perceived service quality, customer satisfaction...
The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfa...