The process-oriented approach to the increased efficiency of medical support

this article is intended to identify advantages of applying process-oriented approach to the increased efficiency of medical support quality management. To achieve this goal it is necessary to solve a number of tasks, consisting in the implementation analysis of definitions and identifying the specifics of medical support quality management contributed to confirming formulated hypothesis according to which administrative approach in quality management in the provision of medical services has less managerial potential than the process-oriented method, and it is more oriented to meet the needs of individuals in high-quality and affordable medical care. Theoretical and methodological basis is laid down by principles and aspects of activity and system approach as well as common management patterns acting as programmability of social actions applied in process-oriented approach. The author used methodology of the regulated influence of pursued policies and programs and such sociological methods of work as the collection, analysis, generalization, systematization of information