Impact of Information Culture and Information Behaviour on Information Quality

Purpose: Although Information Quality (IQ) is a widely discussed topic, people’s influence on the Information Quality remains insufficiently explored. There are many indicators in the academic literature that people play an important role in creating and maintaining information, however, there is a lack of studies investigating how people’s behaviour and attitude towards information influence the Information Quality within the organisation. The purpose of this paper is to explore the impact of Information Culture and Information Behaviour dimensions on Information Quality. Design/methodology/approach: An online survey has been conducted among office workers of Wellington based medium and large companies. Adapted from previous research questionnaires have been used to determine people’s perceptions of the Information Culture of the companies, the Information Behaviour of employees and Information Quality. Findings: Research reveals that Information Culture has moderate positive impact on Information Quality. Information Behaviour has a strong positive relationship with Information Quality. Research limitations/implications: Research has drawn attention to Information Quality problems, but this time from a slightly different angle focusing on the impact of Information Culture and Information Behaviour on Information Quality. The presented study provides an insight into what factors of Information Culture and Information Behaviour are the most favourable for maintaining good quality information. This knowledge is important for organisations that seek ways of improving Information Quality. However, due to the limited time framework, the small sample and taking into account that this paper is probably the first research of its kind, the results need further investigation by other research studies. Originality/value: The presented research appears to be the first of this kind and provides valuable knowledge into how employees might influence the quality of the information, which is the strategic resource of contemporary organisations