An ubiquitous approach to tourism and tourists information needs in the Douro Valley Heritage site

With the distinction of the Alto Douro Wine Region to World Heritage Site in the category of Cultural Landscape, in December 2001, the pristine nature was echoed internationally, reaching new visibility. This is not only an amazing space where are produce excellent wines, notably the Port Wine, but also a natural Heritage, architectural, socio-cultural, gastronomic and wine space that urges boost. The heritage, its potential as a tourist resource, needs to be explained and / or interpreted, bailing up the model of ubiquitous computing - mobile phone, smart phone or tablet. These devices are embedded in the people daily routines, and represent today’s most common and widely used technology. This growing technological phenomenon, aims to break with the traditional model, centered on the personal computer, giving users the ability to interact with the digital world through the elements that surround the user environment, and using multiple devices. Because all the information is reproduced in multiple atoms, becomes fundamental rethink the classical forms to support information needs that tourists have on the trip - guided tours and self-guided, "living history" performances / plays, forums / discussions, pamphlets, interpretive panels, signage, among others, as well as how actors tourist must interact with these.This paper analyzes the main problems and needs that tourism entities have in disseminating information, and proposes a new approach of interaction between the tourist and the information and services within tourism. The proposed approach presents a Technologic Framework, based on the principle of ubiquity and implementing the concept of smart spaces supported by contextualization mechanisms