Coordination between Firms and their Logistics Service Providers : What do Firms in Sweden Think About the Coordination Carried Out by their LSPs?

In this thesis 5 Swedish companies that use logistics service providers (LSPs: carriers, intermediaries and third party logistics providers) are interviewed to establish how Swedish LSPs fare in terms on coordination. More specifically, the research is focused on answering 3 questions: (1) what are users’ perceptions about their LSPs’ coordination, (2) what coordination behaviors are the LSPs most and least successful in, and (3) what factors are affecting LSPs’ coordination