South African National Accreditation System accreditation : a case study of a university of technology textile testing laboratory

Thesis (MTech (Quality))Cape Peninsula University of Technology, Cape Town, 2008.The South African Government provides support to the clothing and textile industry by making funding available through programs in the Department of Science and Technology, such as the Tshumisano Technology Stations Program. The Technology Stations Program in particular supports a Technology Station in Clothing and Textiles (TSCT) at the Cape Peninsula University of Technology (CPUT), serving the needs for technology support and skills upgrading of the industry in the Western Cape, and in some instances, nationally. The TSCT testing laboratory provides testing services to small medium and large companies in South Africa at a reduced cost. The laboratory emphasises that customers should have fabrics tested before production commences. In this regard, the company will know the quality of the fabric or garment being purchased or manufactured. The laboratory technicians and assistants undergo a 'Woolworths' certification process on their test methods on an annual basis. The Woolworths certification is customer based. The laboratory is faced on a daily bases with the problem that more and more of their customers request that the facility should seek higher 'accreditation', as opposed to the current 'certification' it currently holds. The TSCT testing laboratory in addition has a responsibility to satisfy all of its customer certification and accreditation needs. Against this background, the management of the CPUT TSCT testing laboratory is now seeking accreditation from the South African National Accreditation System (SANAS) to widen the spectrum of its testing abilities. The primary research objectives of this dissertation are: To determine what the requirements are for SANAS accreditation by the CPUT TSCT testing laboratory. To determine if the CPUT TSCT testing laboratory is subject to a forced intervention for SANAS accreditation. To determine the criteria required for the CPUT TSCT testing laboratory accreditation. To determine the benefits that could be gleaned from this accreditation. To determine the effectiveness of the laboratory system, with regard to the fact that in addition to testing, the laboratory is used for teaching and learning. Descriptive research will serve as the research type, as it will describe an existing phenomena taking place. The research will be theoretical in nature and conducted in terms of both positivistic and phenomenological paradigms. Case study research will serve as research method. Data collection for the proposed research will be conducted using questionnaires. The CPUT Clothing and Textile Technology Department will serve as sampling frame, while the sample of respondents will be drawn on the basis of probability sampling. The sample will include lecturing staff, students, industry testing customers, textile test laboratory technicians, administration and support staff, all of whom are directly involved with the operation or make use of the laboratory facilities