The Centrality of the Integrated Library Management System:\ud a Strategic View of Information Management in an E-Service Environment

This paper investigates the impact of the changing information environment on the expectations of academic libraries in terms of the functionality of their Integrated Library Management System (ILMS). This research finds that libraries still strategically rely on their ILMS for their services and are adding functionality from their system vendors as it becomes available. "Add-on" systems (non ILMS) are being used to cater for the requirements of digital data but at this stage do not dominate. The partnership between academic libraries and their ILMS vendors seems strong - as long as these vendors can continue to add the required functionality