Adapting to technological change in the workplace: An assessment of the effects of information and communication technology on older workers

Thesis advisor: John B. WilliamsonWhile much has been written about the effects of information and communication technology (ICT) on the workplace, little research has focused specifically on its effect on older workers. Using Pierre Bourdieu's theories of "capital" as a frame, I investigate how older academic faculty, clergy, and government employees have been affected by the rapid technological changes that have occurred in the workplace over the past 25 years. I conducted 75 semi-structured interviews and discovered that older workers, while generally limited in their technological familiarity and competence when compared to their younger coworkers, do have a wealth of skills that make them invaluable as employees in the modern workplace. Through the use of their social connections and organizational knowledge, I found that older workers are able to successfully mitigate almost any lack of technological skill. Moreover, as the responsibilities of workers change, because of globalization and the automation of work, I contend that the skills of older workers will be able to successfully manage the transition.Thesis (PhD) — Boston College, 2014.Submitted to: Boston College. Graduate School of Arts and Sciences.Discipline: Sociology