Add to ORKGThis comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. [summary from WorldCat
The paper reviews the outcomes of conducting operation management simulation in a class of Undergrad...
International audienceThe service sector is the largest sector of the economy in most industrialized...
The purpose of this paper is to identify research themes in service operations that have great poten...
The purpose of this book is to provide cutting-edge information on service management such as the ro...
Because of the short life cycle of high-tech products (e.g., twelve monthsis considered extraordinar...
This introductory chapter establishes the need for a book on Public Service Operations Management an...
Purpose: The purpose of this paper is to identify research themes in service operations that have gr...
The central focus of this book is how organizations deliver service and the operational decisions th...
Purpose - The purpose of this paper is to assess developments in the service literature over the las...
Services Management offers a clear and compelling overview of the nature of service management. The ...
Service as a proportion of economic activity continues to grow, with 80% of economic output and empl...
This paper describes a new method to link theory and practice using a real-world, two-part, group se...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
Operations management (OM) theory suggests that professional services have some distinct operational...
Management in all business areas and organisational activities are the acts of getting people togeth...
The paper reviews the outcomes of conducting operation management simulation in a class of Undergrad...
International audienceThe service sector is the largest sector of the economy in most industrialized...
The purpose of this paper is to identify research themes in service operations that have great poten...
The purpose of this book is to provide cutting-edge information on service management such as the ro...
Because of the short life cycle of high-tech products (e.g., twelve monthsis considered extraordinar...
This introductory chapter establishes the need for a book on Public Service Operations Management an...
Purpose: The purpose of this paper is to identify research themes in service operations that have gr...
The central focus of this book is how organizations deliver service and the operational decisions th...
Purpose - The purpose of this paper is to assess developments in the service literature over the las...
Services Management offers a clear and compelling overview of the nature of service management. The ...
Service as a proportion of economic activity continues to grow, with 80% of economic output and empl...
This paper describes a new method to link theory and practice using a real-world, two-part, group se...
In the world of industry and management producing ‘intangible products’ proses unique challenges. Th...
Operations management (OM) theory suggests that professional services have some distinct operational...
Management in all business areas and organisational activities are the acts of getting people togeth...
The paper reviews the outcomes of conducting operation management simulation in a class of Undergrad...
International audienceThe service sector is the largest sector of the economy in most industrialized...
The purpose of this paper is to identify research themes in service operations that have great poten...