Add to ORKGService management is a new and emerging software niche, which is still relatively unexplored by many companies. This paper examines the service management process in three small to medium sized enterprises in the UK Midlands region, and the software systems that support the process. The paper provides a top-line analysis of the degree of fit between process and technology support, and concludes with some observations on service management as a process and systems concept
In recent years, the growth in popularity of frameworks such as the IT Information Library (ITIL®), ...
Aims and Objectives: Information Technology (IT) service management has gained importance in the rec...
We are living in a world of service economy. Global markets have radically transformed from product-...
Service management is a new and emerging software niche, which is still relatively unexplored by ma...
Service management is a new and emerging software niche, which is still relatively unexplored by ma...
This paper provides an exploratory case study within an SME that is currently selecting a service ma...
This paper provides an exploratory case study within an SME that is currently selecting a service ma...
Service management has undergone as many changes in the history of Information Technology as the ind...
Purpose: To draw research attention to service management (SM) as a subdiscipline of management scie...
This paper continues with the conspectus of Service Science for academicians and practitioners. It f...
Purpose: This paper is an illustrative case study of a service-based company moving into product dev...
Management in all business areas and organisational activities are the acts of getting people togeth...
Service Management (SM) is an integrated, cyclical and collaborative approach to the management of s...
Service-oriented technologies and management have gained attention in the past few years, promising ...
A wide literature has been developed on service operations management. However, the need for further...
In recent years, the growth in popularity of frameworks such as the IT Information Library (ITIL®), ...
Aims and Objectives: Information Technology (IT) service management has gained importance in the rec...
We are living in a world of service economy. Global markets have radically transformed from product-...
Service management is a new and emerging software niche, which is still relatively unexplored by ma...
Service management is a new and emerging software niche, which is still relatively unexplored by ma...
This paper provides an exploratory case study within an SME that is currently selecting a service ma...
This paper provides an exploratory case study within an SME that is currently selecting a service ma...
Service management has undergone as many changes in the history of Information Technology as the ind...
Purpose: To draw research attention to service management (SM) as a subdiscipline of management scie...
This paper continues with the conspectus of Service Science for academicians and practitioners. It f...
Purpose: This paper is an illustrative case study of a service-based company moving into product dev...
Management in all business areas and organisational activities are the acts of getting people togeth...
Service Management (SM) is an integrated, cyclical and collaborative approach to the management of s...
Service-oriented technologies and management have gained attention in the past few years, promising ...
A wide literature has been developed on service operations management. However, the need for further...
In recent years, the growth in popularity of frameworks such as the IT Information Library (ITIL®), ...
Aims and Objectives: Information Technology (IT) service management has gained importance in the rec...
We are living in a world of service economy. Global markets have radically transformed from product-...