On the conceptualization of support systems for the exchange of experiential knowledge between communities of practice

In this paper is presented the idea that there is a need for a shift in considering support systems for the exchange of experiential knowledge from the individual level to a collective level, and that a successful support system must be founded on functionality that supports knowledge activities within communities of practice and on functionality that implement an organizational memory in making the knowledge available to other members of the organization. The paper presents the background to the current research that is undertaken