Praktiska råd gällandeBusiness Intelligence-projekt : En studie av hur fyra organisationerhanterade problem och vilka erfarenheter dekan dela med sig.

This study concerns how organizations manage various problematic areaswhen implementeing Business Intelligence and experiences from BusinessIntelligence project failures on management level. In order to highlightthese questions, we have carried out interviews with four organizationswhich have great experience in working with Business Intelligence on adaily basis.The result of the study shows that all organizations deal with difficultiesregarding cost-benefit issues and justification concerning BusinessIntelligence investments. The result also showed that the organizationsfaced difficulties with integration concerning time and cost. Documentingand securing support systems presented different attitudes between theorganizations, primary in the question about sub complements to BusinessIntelligence and in the way that they were documented. In the discourse oflegal issues and privacy the majority of the organizations chose not to storepersonal information relative to legal security demands. Ethical issues werenot seen as a problem due to the organization’s restrictiveness aboutcustomer information. The result finally presents advice on how to avoid aBusiness Intelligence project failure