A Project Management Information System with Key Performance Indicators in a Multi-Project environment - An action research with IKEA AB

Purpose: The purpose of this thesis is to describe how IKEA AB, works with projects today. Further, the aim is to give a suggestion on how a Project Management Information System could look like in the multi-project organization IKEA AB. In order to control and monitor, this study also includes performance measurements, in the form of KPIs, into the Project Management Information System. Background: In today’s business life many companies are a multi-project organization with several ongoing projects at the same time. By using a Project Management Information System organizations are able to monitor, control and support projects. IKEA AB described having a set project methodology, but that project managers often work in their own way, and that this lead to a problem with monitoring and supporting project. Methodology: The methodological approach in the study is action research. The contacts and interviews were conducted thru a semi-structured approach with people related to projects in different ways, project managers and management board members. Findings: The findings of the study are that projects at IKEA AB are not conducted in a cohesive way. The suggestion for a Project Management Information System at IKEA AB containing of several parts; the system need to include a project plan, KPIs to monitor cost, time and resources, and project members feelings needed to be monitored during execution. The information also needed to be presented in two separate dashboards to deliver the right information to the right person