The client´s way into a specialized social service. : About the client in the receiving department- the example of financial support

The aim of this study is to examine, with background of the swedish specialized social service, how the client is formed in a process by categorizing and sorting in the receiving department of the financial support. Which factors professionals are perceived to be problematic in the management of cases and the social workers approach to meet the clients needs. The study was conducted with one qualitative semi-structured interview with the head of the department of financial support, and two focus group interviews with social workers at the department of financial support. The theoretical approach is Hasenfeld´s theory about human service organizations, Billquist´s theory about the sorting process and Johansson´s theory about the client construction process. The empirical results also relate to Johansson´s theory about mass handling of clients and Svensson, Johnsson and Laanemets theory about the social workers action space. The conclusion of this study is that a specialized social service is categorizing and sorting the client through all parts of the process in the receiving department of financial support. The result shows that several factors makes it problematic for the social workers to respond to the client needs in a specialized social service, causing the social workers to use their acion space