Exploring Vietnamese logistics service quality in the run up to AEC 2015

Paper presented at the 7th International Conference on Logistics and Transport, 17th to 20th November, Lyon, France. Abstract: The logistics and supply chain management domain faces a number of ongoing trends and resultant challenges including costs, the globalisation of supply and markets, time compression, product complexity and shrinking product life cycles, quality of performance and service, a shortage of logistics and supply chain management talent, their impact on the natural environment, and risk and disruption and supply chain security (Grant, 2014). This is particularly true in and important for developing economies such as Vietnam